Returns Policy

For Online Purchases, if you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange provided that the products are returned complete, in perfect condition. Make sure that the products is well packed.

Before you return any items please contact our Customer Service Team via e-mail within 48 hours of delivery to info@rugstoreonline.co.uk. Any packages we receive without e-mail confirmation will not be opened until we receive a confirmation via e-mail therefore the refund will not be processed until we receive an e-mail.

Please note your delivery and insurance cost will need to be covered by you. Once we have received the item and are happy with it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price, minus delivery costs plus handling charges and any additional charges relating to the recovery of the goods.

Alternatively you can choose to accept a credit for the full price of the item you ordered. This can be used towards the purchase of another item.  Because our products are unique they are subject to availability. By using high-tech digital camera we have tried to show our items with several resolutions to tolerate the restrictions on digital photography and internet media but still we can not 100 % guarantee for especially the colours of the carpets and kilims. Product descriptions were prepared as much as our knowledge for guidance purpose only.

Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock we can not accept any responsibility for the colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our rug images. You can still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs. For full details please click here to see our Terms and Conditions.
 
Return Address
 

RUG STORE

312 UPPER RICHMOND ROAD WEST,

EAST SHEEN, RICHMOND,

LONDON, SW14 7JN.


 

 

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