Return Policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 7 days of receipt. We will be happy to offer you an exchange provided that the products are returned complete, in perfect condition with the original packaging.

Please contact our Customer Service via e-mail within 48 hours of delivery to info@rugstoreonline.co.uk or call 0208 876 0070.

Please note your delivery and insurance cost will need to be covered by you. Once we have received the item and are happy with it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price, minus our delivery costs plus handling charges and any additional charges relating to the recovery of the goods.

 
Alternatively you can choose to accept a credit for the full price of the item you ordered. This can be used towards the purchase of another item.  Because our products are unique they are subject to availability. By using high-tech digital camera we have tried to show our items with several resolutions to tolerate the restrictions on digital photography and internet media but still we can not 100 % guarantee for especially the colours of the carpets and kilims. Product Descriptions were prepared as much as our knowledge for guidance purpose only.
 
We will not be able to cancel or refund your purchase of sold under "Clearance Sales"
 
Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock we can not accept any responsibility for the colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our rug images. You can still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs. For full details please click here to see our Terms and Conditions.