Privacy Policy

 
Welcome to the Rugstoreonline.co.uk website Privacy Policy for use.
 
At Rug Store we are dedicated to safeguarding and preserving your privacy when visiting our site https://www.rugstoreonline.co.uk/ or communicating electronically with us. This Privacy Policy, together with our Terms and Conditions, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.  We do update this Policy from time to time so please review it regularly

 
Changes to This Policy
Our Commitment to Data Security
Security of your personal data
About This Cookie Policy
Security Precautions
 
Warranties and Disclaimers
 
 
You may visit Rugstoreonline.co.uk at any time without providing us any information about yourself. However, when you visit our website, we may collect and store your computer and connection information, statistics on page views, traffic to and from Rugstoreonline.co.uk, advertisement data, IP address and standard web log information and information from other companies, such as demographic and navigation data. 
 
 
We do not store credit card details nor do we share customer details with any 3rd parties.   
 
 
 
 
For you to actively participate in Rugstoreonline.co.uk we do need some of your personal information. Once you provide us with your required personal information, you are no longer anonymous. In providing us with your personal information, you consent to the transfer and storage of such information on our servers. 
     
When you register on Rugstoreonline.co.uk, Our purpose for collecting personal information is to provide you with a safe, efficient, and customized experience. By signing up, you agree that we may use your personal information to: provide the services and customer support you request prevent potentially prohibited or illegal activities, and enforce our Terms & Conditions.
 
 
What information we collect when you register and why?
 
This notice applies to all information collected or submitted on the Rug Store website. On some pages, you may be able to order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number.
 
We will limit the collection and use of customer information to the minimum we require delivering our services to you. This includes advising you about our products, our services and other opportunities, and to administer our business.
 
When you buy goods from us, you are entering into a contract with us. You will need to set up a Rug Store Account before ordering from us, so we can set this up we will ask you to provide some personal information such as.
 

• full name

• address (and previous addresses)

• contact numbers, and

• email address.

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When do we collect your personal data?
 
• When you visit any of our websites, and use your account to buy products and services, or redeem vouchers from the Partnership on the phone, in a shop or online.
 
• When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
 
• When you create an account with us.
 
• When you purchase a product or service in store or by phone but don’t have (or don’t use) an account.
 
• When you book any kind of appointment with us or book to attend an event, for example Rug Cleanings or Rug Repairs (etc.)
 
• When you comment on or review our products and services.

 
We will use the information you provide to us to:
 
•We will use your information, together with other information for administration, customer services, marketing and profiling your preferences. We may keep your information for a reasonable period to contact you about our services
 
•We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
 
•Provide our services to you, including displaying your reviews, and providing you with access to your profile and our Website
 
• Identify you as a registered user when you log in to the Website and re-visit the Website
 
• Verify the legitimacy of your reviews
 
• Improve the Website and our services
 
• Invite you to leave more reviews
 
• Respond to your questions and provide related customer service
 
• Send you our newsletters
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How long we keep your information
 
We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us. However, in some instances we are required to hold your personal information for up to 12 years.
 
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
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What are your rights?
 
•You are entitled to request the following from Rug Store these are called your Data Subject Rights
 
• Access to the personal data we hold about you, free of charge. If you would like the information that we hold about you provided to you please contact us.
 
• The correction of your personal data when incorrect, out of date or incomplete 
 
• Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact Call Centre 0208 8760070 
 
• Right to restriction of processing – to restrict processing of your personal information 
 
• Right to data portability - to electronically move, copy or transfer your personal information in a standard form 
 
• Right to object - to object to processing of your personal information 
 
• Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling 
 

If you have any general questions about your rights or want to exercise your rights please contact info@rugstoreonline.co.uk

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Complaints
 
 
If you do have complaints please contact us so we can put it right. You will need to provide your full details. If you are a Directory/Online Customer you will also need to include your date of birth. Call 0208 8760070, email info@rugstoreonline.co.uk, or write to Rug Store 312 Upper Richmond Road West East Sheen London SW14 7JN. Complaints via e-mail should only be directed to the above e-mail address to ensure they are dealt with as quickly as possible. Complaints directed to an individual’s e-mail address may not be dealt with as promptly. 
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Changes to This Policy
 
 
We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version. 
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Changing your preferences
 
 
If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can amend your preferences or unsubscribe by contacting us at info@rugstoreonline.co.uk Alternatively, if you have a profile on the Rug Store website, you can unsubscribe by logging into your account, or simply follow the unsubscribe link provided in emails you receive from us. 
 
We want to ensure that all the information we have about our customers is factually correct and up to date. If you find that the personal data we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) then please contact us so that we can correct it. If you have created a profile on the Rug Store website, you can change the details stored about you by logging into your account. 
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Our Commitment to Data Security
 
 
 
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
 
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Security of your personal data
 
 
We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities. We also ensure that there are strict physical controls in our buildings which restrict access to your personal data to keep it safe. 
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Password and security
 
 
When you register to use the rugstoreonline.co.uk Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password 
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About This Cookie Policy
 
 
This cookie policy explains what cookies are and how we use them on our website. You should read this policy so you can understand what type of cookies we use, the information we collect using the cookies and how that information is used. By using our website you are agreeing that we can use cookies in accordance with this policy. 
 

What are cookies?

 

Cookies are files which contain a small amount of information. Cookies are stored on the browser or hard drive of your computer or device.


 

How do we use cookies?

 

Rugstoreonline.co.uk uses cookies to deliver a convenient shopping experience. Cookies are used for a number of reasons, and amongst others enable us to handle contents in your track shopping basket contents and remember where you are in the order process as well as information required when logging in. We also use cookies to measure and optimise our marketing. If your web-browser is set to not accept cookies you will not be able to use the shop. If that is the case, you can easily change this setting.

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Gift certificates and discount Vouchers
 
 
The Gift certificates and discount Vouchers is only valid for purchases of products sold by Rug Store and cannot be combined with other gift certificates. The Gift certificates and discount Vouchers is valid until and including the date shown on the certificate. If you buy a carpet with your gift certificate and decide to return the carpet, you will receive another gift certificate with the value of the carpet, less the shipping costs incurred during the return. 
 
 
 
If you have any balance from a previous purchase on your gift certificate, you may use it for a carpet purchase. But if you purchase a carpet with a higher value than the gift certificate you should pay for the difference by bank transfer. The gift certificate should be considered as cash, since it has a value and you should take care of it. Rug Store will not accept liability for lost, stolen or damaged gift certificates.  
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Security Precautions  
 
 
Your rugstoreonline.co.uk account and profile and the information contained therein are password protected. Please note that you are not permitted to provide your password to anyone else. Rugstoreonline.co.uk will never ask for your password in e-mail or over the phone. Please remember to log out of your account and to close your Internet browser window when you leave the site; this is especially important if you use a PC in public locations. We assume no liability for the abuse of login data and passwords used.   
   
 Rugstoreonline.co.uk treats data as an asset that must be highly protected. We use security measures to protect your personal information against unauthorized access and disclosure.  
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Spam Protections
 
 

Rugstoreonline.co.uk assures you that we will use your e-mail address with your express consent only for the purposes stated in the Terms & Conditions. We will not rent or sell your e-mail address to third parties, and we will prevent your e-mail address from being recorded by "web crawlers" or "web spiders" to the best of our ability. If you believe that your e-mail address has been recorded in this way, please email us at info@rugstoreonline.co.uk immediately.

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Warranties and Disclaimers
 
 
THE SITE TECHNOLOGY AND SOFTWARE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. COMPANY ASSUMES NO RESPONSIBILITY FOR SUCH ERRORS OR OMISSIONS. ALL INFORMATION AND SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. 
 
WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY THAT (I) SITE WILL MEET YOUR REQUIREMENTS, OR (II) THAT THE SITE WILL BE UNINTERRUPTED DUE TO ERRORS ON USER SIDE.
 
 
 
 
 
 
LIMITATION OF LIABILITY IN NO EVENT SHALL COMPANY BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO ANY DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA) ARISING OUT OF OR IN CONNECTION WITH THE PROVISION OF SITE SERVICES OR SOFTWARE. EVEN IF COMPANY HAS BEEN ADVISED, KNOWS OR SHOULD KNOW OF THE POSSIBILITY OF SUCH DAMAGES. 
     
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
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