| Returns Policy |
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| Your satisfaction is our number one priority. If you wish to modify, exchange or cancel your order please contact our Customer Service via e-mail within 48 hours of delivery to info@rugstoreonline.co.uk or call 0208 876 0070 for a Cancellation number stating your wish to cancel, modify or return your order. Goods can be returned within 7 days of delivery should it be unsatisfactory. The item must be returned undamaged, in its original condition and packaging. |
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| You are responsible for the cost of returning the item. Once we have received the item and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price, minus our delivery costs plus 2% insurance and Credit Cards or PayPal charges and any additional charges relating to the recovery of the goods. |
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| Alternatively you can choose to accept a credit for the full price of the item you ordered. This can be used towards the purchase of another item. Because our products are unique they are subject to availability. By using high-tech digital camera we have tried to show our items with several resolutions to tolerate the restrictions on digital photography and internet media but still we can not 100 % guarantee for especially the colours of the carpets and kilims. Product Descriptions were prepared as much as our knowledge for guidance purpose only. |
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We will not be able to cancel or refund your purchase of sold under "Speciel offers"
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| Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock we can not accept any responsibility for the colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our rug images. You can still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs. For full details please click here to see our Terms and Conditions. |
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